At luca Italian leather, we aim to make shopping fun, simple, and stress-free. If you don’t find the answer you need below, our friendly customer support team is always ready to help!
Where do you ship?
We currently ship exclusively within the United States. Unfortunately, we do not offer international shipping at this time.
Do you charge for shipping?
No! Shipping is always free on all orders, with no minimum purchase required.
How long will my order take to arrive?
Your order typically arrives within 5–7 business days, broken down as follows:
- Processing: 1–2 business days (Monday to Sunday)
- Transit: 4–5 business days (Monday to Sunday)
Orders placed before 6:00 PM EST (Eastern Standard Time) will begin processing the same business day. Orders placed after 6:00 PM EST will begin processing the next business day.
Can I track my order?
Yes! Once your order ships, you’ll receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking updates to appear on the carrier's website.
Can I change or cancel my order?
If you need to modify or cancel an order, please contact us within 24 hours of placement at support@lucaitalianleather.shop. While we’ll do our best to accommodate your request, changes cannot be guaranteed once processing has started.
What is your return policy?
We accept returns within 30 days of delivery for items that are unused, unwashed, and in their original condition with all tags attached.
- Return shipping is paid by the customer if the return is due to a change of mind or ordering the wrong size/color.
- If you receive a damaged or incorrect item, we cover the return shipping cost.
- Refunds are processed within 10 business days after we receive and inspect your return.
- For full details, please see our Refund and Return Policy page.
What payment methods do you accept?
We accept secure payments via:
- Visa
- MasterCard
- American Express (Amex)
- Discover
- Diners Club
- JCB
All payments are processed through trusted, secure payment gateways.
Is my personal information safe?
Absolutely! Your privacy is a top priority. We use SSL encryption and follow strict security practices to protect your information. Learn more in our Privacy Policy.
How can I contact customer support?
We’re here to help with orders, returns, or any questions you may have. Reach out to us via:
Email: support@lucaitalianleather.shop
Phone number: +1 239-331-7606
Store address: 300 5th Ave S #105, Naples, FL 34102, United States
Contact form: Click here
Store Business Hours: (Monday to Sunday) 10:30 AM–9 PM (EST)
Response time: We respond within 24 hours